[{"status": "resolved", "ticket_id": "1234", "note_list": [{"date": "2017-12-25T08:00:00-07:00", "status": "resolved", "notes": "There was a problem with something\r\nAnd then it stopped", "note_id": "12345", "staff_label": "Flash Gordon"}, {"date": "2017-12-25T05:00:00", "status": "open", "notes": "Unplugged the thing and then plugged it back now.   Now it doesn't turn back on.", "note_id": "12344", "staff_label": "Bob Loblaw"}], "subject": "Something is wrong"}, {"status": "resolved", "ticket_id": "1122", "note_list": [{"date": "2017-5-12T12:22:00", "status": "resolved", "notes": "customer wants a refund because service was down for a week", "note_id": "12345", "staff_label": "Raleigh Becket"}], "subject": "Refund request"}, {"status": "resolved", "ticket_id": "1120", "note_list": [{"date": "2017-4-22T10:00:00-02:00", "status": "resolved", "notes": "The internet was not working. Turned the computer on now it's ok.", "note_id": "12345", "staff_label": "Peter Parker"}], "subject": "Internet down"}]