[{"subject": "Something is wrong", "status": "resolved", "ticket_id": "1234", "note_list": [{"notes": "There was a problem with something\r\nAnd then it stopped", "staff_label": "Flash Gordon", "date": "2017-12-25T08:00:00-07:00", "status": "resolved", "note_id": "12345"}, {"notes": "Unplugged the thing and then plugged it back now.   Now it doesn't turn back on.", "staff_label": "Bob Loblaw", "date": "2017-12-25T05:00:00", "status": "open", "note_id": "12344"}]}, {"subject": "Refund request", "status": "resolved", "ticket_id": "1122", "note_list": [{"notes": "customer wants a refund because service was down for a week", "staff_label": "Raleigh Becket", "date": "2017-5-12T12:22:00", "status": "resolved", "note_id": "12345"}]}, {"subject": "Internet down", "status": "resolved", "ticket_id": "1120", "note_list": [{"notes": "The internet was not working. Turned the computer on now it's ok.", "staff_label": "Peter Parker", "date": "2017-4-22T10:00:00-02:00", "status": "resolved", "note_id": "12345"}]}]